Effective Date: April 2026

Welcome to TereaDubaiHeets.com. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. Age Restriction

  • TereaDubaiHeets.com is strictly for users 18 years and older.
  • By using our website and purchasing products, you confirm that you are of legal age to buy vaping and tobacco products in the UAE.

2. Product Information

  • We provide accurate descriptions of all products, including Terea sticks, HEETS, IQOS devices, Iluma, JUUL pods, RELX disposables, and accessories.
  • Product images are for illustrative purposes; actual products may vary slightly in appearance.
  • All brand names, logos, and trademarks belong to their respective owners. TereaDubaiHeets.com is an independent retailer and is not affiliated with any brand.

3. Ordering and Payment

  • All orders are subject to acceptance and availability.
  • Prices are displayed in AED and include applicable taxes unless stated otherwise.
  • Payments can be made via Credit/Debit Card or Cash on Delivery (COD).
  • By placing an order, you confirm that your payment information is accurate and authorized.

4. Shipping and Delivery

  • 1-hour delivery in Dubai, Ajman, and Sharjah.
  • 12-hour delivery across all other UAE cities.
  • Shipping times may vary due to unforeseen circumstances, but we strive to deliver on time.
  • Customers are responsible for providing accurate delivery information.

5. Refunds and Returns

  • Please refer to our Refund and Returns Policy for details on eligibility, procedure, and timelines.
  • Refunds are issued only for eligible products as defined in the policy.

6. User Responsibilities

  • Users must provide accurate personal and delivery information.
  • Users must comply with all UAE laws regarding the purchase, use, and possession of vaping and tobacco products.
  • Misuse of the website, including fraudulent orders or unauthorized access, may result in legal action.

7. Intellectual Property

  • All content on TereaDubaiHeets.com, including text, images, logos, and design, is the property of TereaDubaiHeets.com or its licensors.
  • Unauthorized use, reproduction, or distribution of our content is prohibited.

8. Limitation of Liability

  • TereaDubaiHeets.com is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We strive to provide accurate information but cannot guarantee uninterrupted access or error-free content.

9. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of these sites.

10. Governing Law

  • These Terms and Conditions are governed by the laws of the United Arab Emirates.
  • Any disputes arising from using this website or purchasing products will be resolved in UAE courts.

11. Changes to Terms

  • We may update these Terms and Conditions at any time.
  • Updated terms will be posted on this page with a new effective date. Continued use of the website constitutes acceptance of the updated terms.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions: