Effective Date: April 2026

At TereaDubaiHeets.com, we are committed to delivering your vaping products quickly and safely across the UAE. This Shipping Policy explains our delivery process, timeframes, and charges.

1. Delivery Areas

  • 1-Hour Delivery: Available in Dubai, Ajman, and Sharjah for eligible orders.
  • 12-Hour Delivery: Across all other cities in the UAE, including Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Ajman (outside 1-hour zones).

2. Shipping Methods

  • Local Courier: Fast and reliable delivery within UAE cities.
  • Cash on Delivery (COD): Available for all orders.
  • Credit/Debit Card Payment on Delivery: Our delivery team carries a card machine for easy payment.

3. Shipping Fees

  • Free Shipping: On orders above 400 AED.
  • Standard Shipping Fee: Applied to orders below 400 AED. Charges are calculated at checkout.

4. Order Processing

  • All orders are processed within 1–2 hours after confirmation.
  • Orders placed after cut-off times or on weekends/holidays may experience slight delays.

5. Packaging

  • Products are discreetly packaged to ensure privacy and safety.
  • All items are checked for quality before dispatch.

6. Delivery Timeframes

  • Delivery times may vary based on location, traffic, and other logistical factors.
  • Customers will receive updates via WhatsApp or SMS regarding order status.

7. Delays and Exceptions

  • While we strive for prompt delivery, unforeseen circumstances such as weather conditions, traffic, or courier issues may delay your order.
  • In case of delays, our customer support team will assist you promptly.

8. Address Accuracy

  • Customers are responsible for providing a complete and correct delivery address.
  • Delivery may be rescheduled if the address is incorrect or inaccessible.

9. Contact Us

For shipping inquiries or assistance: